Watch the video below for the tutorial:
Welcome to the tutorial on sending a secure message. This guide will explain what a secure message is and how to send one.
Go to app.curogram.com
1. What is a secure message?
A secure message is a type of message that doesn’t get sent as a normal SMS. Instead, it prompts patients to go to the Curogram app and log in before they can view the message. This method ensures that the message is accessible only to the intended recipient, providing an additional layer of security in compliance with HIPAA and A2DP 10DLC.
2. Let's start.
So now let's start. On the Curogram App Dashboard, Navigate to the conversations tab.
3. Search
You can view all the conversations you've had through our platform.
4. Click the patient's Name
Next, navigate to your preferred conversation with the patient.
5. This shows your conversations with your patient.
You will be redirected to the specific patient's conversation.
6. Click the Lock button
Navigate to and click the lock button at the lower right, next to the "Send" button.
7. A prompt will appear confirming that the following message will be secured.
A prompt will appear confirming that the following message will be secured.
8. Compose the message on the text field. Once done, press send.
Compose the message on the text field. Once done, press send.
9. Patient Overview
When a secure message is sent, the patient receives a link to a secure chat.
To view and respond to the secure message:
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The patient clicks the link provided
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They are prompted to verify their identity
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Once verified, they can access the secure chat and communicate with the office
The best part? No account creation is required—patients do not need to set up a username or password to view secure messages.
Updated as of June 2, 2025