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Flag Words and Phrase Feature

 This tutorial provides a step-by-step guide on how to flag specific words and phrases within the Curogram App. However, please be aware that this feature is only accessible to practice admins with super admin or admin privileges. If you encounter any issues or cannot find this feature, kindly reach out to your practice administrator for assistance.

00:00: This tutorial provides a step-by-step guide on how to flag specific

00:04: words and phrases within the kilogram app.

00:07: However, Please be aware that this feature is only accessible to practice

00:11: admins with super admin or admin.

00:13: Privileges if you encounter any issues or cannot find this feature, kindly

00:18: reach out to your practice administrator for assistance.

00:22: The flag words and phrases feature helps practices.

00:25: Stay alert to important or sensitive messages from patients.

00:29: When enabled it automatically notifies users whenever a patient sends

00:34: a message, containing specific words or phrases that have been flagged in

00:38: the system, Here's how to enable it.

00:41: On the kilogram app dashboard. Go to the settings, tab.

00:46: Find the account configuration tab and look for patient care Journey option.

00:51: Scroll down and look for flag words and phrases.

00:55: Input words and or phrases? You want to be flagged?

00:59: Once done hit add.

01:01: To ensure that users receive an email notification.

01:04: When a flagged word or phrase is detected enable, the

01:08: email notification feature for the users, you intend to notify Here's

01:12: how to set it up.

01:14: Go to the settings and under practice settings, hit email, notification

01:18: tab.

01:20: Select the user, you wish to receive email notifications and enable them.

01:25: This is the sample email notification that will be sent to the user of kilogram.

01:29: If a patient, send a message, containing those specific words or phrases,

01:35: That's it. You've successfully learned how to flag words and phrase

01:39: words in kilogram. If you have questions or clarification, feel

01:43: free to contact us at support at Cuero graham.com.

Go to app.curogram.com

1. Flag Words and Phrases Feature

The flag words and phrases feature helps practices stay alert to important or sensitive messages from patients. When enabled it automatically notifies users whenever a patient sends a message containing specific words or phrases that have been flagged in the system.

 

Here's how to enable it.

Flag Words and Phrases Feature2. 2. Click on Settings

On the Curogram App dashboard, go to the settings, tab.preview

Click on Settings3. Look for Patient Care Journey Option

Find the account configuration tab and look for "Patient care Journey" option.

Click on Settings

Acknowledge Unsupported Video Notice4. Look for "Flag Words and Phrases"

Scroll down and look for flag words and phrases.

Dismiss Unsupported Video Warning5. 5. Input words or phrases

Input words and or phrases you want to be flagged.preview

Interact with Unsupported Video Message6. Add

Once done, hit add.

Respond to Unsupported Video Alert7. 7. Email Notifs for Flagwords

To ensure that users receive an email notification when a flagged word or phrase is detected, enable the email notification feature for the users you intend to notify.
 
Here's how to set it up.Confirm Unsupported Video Element

8. Go to Email Notifications tab

Go to the settings and under practice settings, hit email, notification tab.

9. Enable Flag words for Users

Select the user, you wish to receive email notifications and enable them.

10. Continue Past Video Support Warning

This is the sample email notification that will be sent to the user of kilogram. If a patient, send a message, containing those specific words or phrases,
That's it. You've successfully learned how to flag words and phrase words in kilogram. If you have questions or clarification, feel free to contact us at support@curogram.com.