Telemedicine visits often do not have a physical location assigned. Previously, Curogram’s Rating Request system required a location rating URL to send review requests—resulting in telemedicine appointments being excluded.
This update introduces a Default Rating URL, ensuring that all appointments—including those with no location—receive a valid review link.
Why This Matters
Before this update:
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Rating Reviews required a location with a valid rating URL.
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Telemedicine visits frequently lacked a location, so no review request could be sent.
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Providers without a location-based rating link were left out of feedback collection.
With this update:
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Telemedicine visits always have a fallback review URL, improving review volume.
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Practices ensure all appointments contribute to their online reputation, even when no location is involved.
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Automation becomes more consistent and reliable.
How It Works
The system will use the Default Rating URL when any of the following conditions occur:
A. Provider has NO Review URL AND the provider’s Location is empty
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Then the system checks rules B and C below.
B. The appointment has NO location assigned
C. The appointment HAS a location, but the location’s Rating URL is empty
If any of the above are true → Curogram uses the Default Rating URL for rating requests.
HOW TO SET IT UP
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In Curogram App Dashboard, navigate to the Settings tab.
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Open Patient Care Journey
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Scroll to Rating Request
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Locate the new field: Default Rating URL
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Enter the URL you want to use for telemedicine and location-less appointments.
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Save your changes.
Updated based on Version 1.286 (Oct.02,2025)
If you encounter issues, feel free to contact us at support@curogram.com. We are always happy to help.